Operations Customer Service Representative

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locations

Canada, Ontario, Mississauga

time type

Full time

posted on

Posted Yesterday

job requisition id

JR101647

Ride the next mile with us!

Drop Ex Shipping Services is a company committed to the continuous improvement and optimization of its services to its employees, partners and customers. Customer Service Representative are essential employees who ensure the seamless running of our delivery business. We are currently looking for full-time Customer Service Representative to support our growth!

What is a typical work day?

• Have strong communication skills both written and oral: Liaise with the Operations Supervisor while assisting customers and delivery drivers by phone and email to ensure deliveries are completed on time. Greet customers who come to pick up their parcel at the delivery center.

• Have great organization skills: scan and manage parcel returns.

• Comfortable with a computer: Data entry, report production and use of internal system.

• Ability to manage stress: know how to manage different types of situations.

• Be diligent: ensure the cleanliness of workplaces to ensure that they are always presentable. Follow the occupational health and safety rules in force.

What do you need to be successful?

• Have at least 2 years of customer service experience, ideally in a warehouse environment (asset).

• Have a good knowledge of the Office 365 suite.

• Communicates well in French and/or English.

Still interested? Read on, it's almost done!

Why choose Drop Ex Shipping Services?

• Excellent growth and development opportunities.

• You’ll work with committed, motivated and efficient teams, in a safe and inclusive work environment.

• This is a full-time opportunity at 40 hours per week and days are to be confirmed.

If this job interests you, send us your application and we’ll get in touch with you as soon as possible.